Table of Contents
1. Navigation
1.1 Audience
1.2 Conventions Used
1.3 Logging In
1.4 Template and Navigation
1.4.1 Home Screen
1.4.2 Screens
1.5 Common Operations
1.5.1 Basic Operations
1.5.2 Basic Actions
1.5.3 Personalization Options
1.5.4 De-supported Special characters
1.5.5 Skip Zip Code Validation
1.5.6 Export data to Excel
1.6 Keyboard Compatibility
1.6.1 Keyboard Compatibility
1.7 Tool Tips
1.8 Accessibility
1.8.1 Understanding Accessibility
1.8.2 Application Accessibility Preferences
1.8.3 Documentation Accessibility Preferences
2. Search Function
2.1 Search Criteria
2.2 Searching for an Application
2.2.1 Search/Task tab
2.2.2 Quick Search section
2.3 Searching for an Account and Customer
2.3.1 Quick Search section
2.3.2 Search Using Customer Details
2.3.3 Search Using Account Details
2.3.4 Search Using Business Details
3. Dashboards
3.1 Introduction
3.2 Dashboards
3.3 User Productivity
3.3.1 Viewing Underwriting/Funding tasks
3.4 System Monitor
3.4.1 Monitoring Batch Jobs
3.4.2 Monitoring Jobs
3.4.3 Monitoring Services
3.4.4 Database Server Log Files
3.4.5 Parked Transactions
3.4.6 Monitoring Users
3.4.7 Monitoring JMS Queues
3.4.8 Monitoring Events
3.5 Producer Analysis
3.6 Process Files
3.6.1 Incoming Process File
3.6.2 Proration of Future Account Dues
3.6.3 Outgoing Process File
4. Customer Service
4.1 Introduction
4.1.1 Quick Search section
4.2 Customer Service screen
4.3 Customer Service screen’s Summary tab
4.4 Customer Service screen’s Collections tab
4.5 Customer Service screen’s Customer Service tab
4.5.1 Call Activities sub tab
4.5.2 Maintenance sub tab
4.5.3 Comments sub tab
4.5.4 Promises sub tab
4.5.5 Checklists sub tab
4.5.6 Tracking Attributes sub tab
4.5.7 Field Investigation Sub Tab
4.5.8 References sub tab
4.5.9 Correspondence sub tab
4.5.10 Letters sub tab
4.5.11 Document Tracking sub tab
4.5.12 Access History
4.6 Customer Service screen’s Account Details tab
4.6.1 Account Details sub tab
4.6.2 Balances sub tab
4.6.3 Statements sub tab
4.6.4 Rate Schedule sub tab
4.6.5 Insurances sub tab
4.6.6 Condition Details sub tab
4.6.7 Contract Information sub tab
4.6.8 Trade Details sub tab
4.7 Customer Service screen’s Associated Accounts tab
4.8 Customer Service screen’s Customer/Business Details tab
4.8.1 Customer sub tab
4.8.2 Business sub tab
4.9 Customer Service screen’s Customer/Business Preferences tab
4.10 Customer Service screen’s Transaction History tab
4.10.1 Balances sub tab
4.10.2 Transactions sub tab
4.10.3 Payment Rating sub tab
4.10.4 Due Date History sub tab
4.10.5 Repayment Schedule sub tab
4.10.6 Work Order sub tab
4.11 Customer Service screen’s Pmt Modes tab
4.11.1 ACH sub tab
4.11.2 Coupon sub tab
4.11.3 Post Dated Checks sub tab
4.11.4 Payment Arrangement sub tab
4.12 Customer Service screen’s Bankruptcy tab
4.12.1 Call Activities sub tab
4.12.2 Comments sub tab
4.12.3 Due Date History sub tab
4.13 Customer Service screen’s Repo/Foreclosure tab
4.13.1 Repossession sub tab
4.13.2 Foreclosure sub tab
4.13.3 Analysis sub tab
4.13.4 Remarketing sub tab
4.13.5 Call Activities sub tab
4.13.6 Comments sub tab
4.13.7 Due Date History sub tab
4.14 Customer Service screen’s Deficiency tab
4.14.1 Call Activities sub tab
4.14.2 Comments sub tab
4.14.3 Due Date History sub tab
4.15 Customer Service screen’s Collateral tab
4.15.1 Valuation sub tab
4.15.2 Tracking sub tab
4.15.3 Vacation Ownership tab
4.15.4 Seller sub tab
4.16 Customer Service screen’s Bureau tab
4.17 Customer Service screen’s Timeline tab
4.18 Customer Service screen’s Cross/Up Sell Activities tab
4.18.1 Edit Cross/Up Sell Activity
4.18.2 Create Simple Application
4.18.3 Close Opportunity
4.19 Customer Service screen’s External Interfaces tab
4.19.1 Accept or Reject Bankruptcy Details
4.20 Review Request
4.20.1 Filter and View Review Requests
4.20.2 Create and Send Review Request
4.20.3 Reviewing a Request
4.20.4 Responding to Review Request
4.20.5 Reassign Review Request
4.20.6 E-mailing Review Request
4.20.7 Closing Review Request
4.20.8 Complete Review Request
4.21 Queue Assignment
4.21.1 Using Queue Search
4.21.2 Queues sub tab
4.21.3 Criteria sub tab
4.21.4 Queue Assignment sub tab
4.21.5 Reassign Users in Queue
4.21.6 Filter Accounts based on Queue Criteria
4.21.7 View Accounts in Sort Order Sequence
4.21.8 Track Activity Status
5. Customer Credit Limit
5.1 Introduction
5.2 Search tab
5.3 Customer/Business tab
5.3.1 Transactions sub tab
5.3.2 Addresses sub tab
5.3.3 Telecoms sub tab
5.3.4 Employments sub tab
5.3.5 Partners sub tab
5.3.6 Affiliates sub tab
5.3.7 Tracking Attributes sub tab
5.3.8 Accounts sub tab
5.3.9 Applications sub tab
5.3.10 Comments sub tab
5.3.11 Documents sub tab
5.3.12 Master Account tab
6. Transaction Authorization
6.1 Transaction Authorization screen
6.2 Authorization History tab
6.3 Review Request Tab
6.4 Review Request
6.4.1 Filter and View Review Requests
6.4.2 Create and Send Review Request
6.4.3 Reviewing a Request
6.4.4 Responding to Review Request
6.4.5 Reassign Review Request
6.4.6 E-mailing Review Request
6.4.7 Closing Review Request
6.4.8 Complete Review Request
7. Post Dated Cheques (PDC) Management
7.1 PDC Entry Tab
7.2 PDC Maintenance Tab
7.3 Search Tab
8. Account Documents
8.1 Introduction
8.2 Account Document screen
8.2.1 Attaching a Document to an Account from a server
8.2.2 Attaching a Document to an Account from a Client Machine
8.2.3 Copying a Document
8.2.4 Moving a Document
8.2.5 Viewing a Document Attached to an Account
8.3 Document Tracking section
8.3.1 Locating an Account Document
8.3.2 Viewing a Document Attached to an Account
9. Collateral Management
9.1 Collateral Tab
9.1.1 Actual Points and Billing Points Consolidation
9.1.2 Valuations Sub Tab
9.1.3 Tracking Sub Tab
9.1.4 Vacation Ownership sub tab
9.1.5 Status History Sub Tab
9.1.6 Asset Relation Sub Tab
9.1.7 Audit Sub Tab
9.2 Search Tab
10. Tools
10.1 Vehicle Evaluator
10.1.1 Attributes Tab
11. Oracle Financial Services Lending and Leasing Reports
11.1 Accounts Payable Log By Customer
11.2 Accounts Payable Log By Producer
11.3 Accounts Payable Log By Third Party
11.4 Accounts Payable Log By Vendor
11.5 GL Posting Log
11.6 Pool Txns Log By GL Post Dt
11.7 Producer Monetary Txns Log By GL Post DT
11.8 Producer Statement
11.9 Account Wise PDC List
11.10 Payment Posting (Daily Cash) Log
11.11 PDC Payslip
11.12 Pending PDC List
11.13 Pool Defaults
11.14 Pool Delinquency
11.15 Pool Liquidated Contracts
11.16 Pool Monthly Activity
11.17 Pool Payoffs
11.18 Pool Recovery
11.19 Pool Repurchased Accounts
11.20 Vendor - Invoice Log
11.21 Vendor - Work Order Log
11.22 Payment Receipt
11.23 Account Wise Payment Receipt
11.24 Account Payable (Servicing)
11.25 WorkList/Queue Log Summary
11.26 Payment Error Log
11.27 Payment Error Log by Suspense Amount
11.28 Customer Statements Transactions
11.29 Account Asset Details
11.30 Trade Details
11.31 Funding Accounts Log Details
11.32 Master Account Payment Log
11.33 Payment Allocation Details
11.34 Amortized Txns Log By GL Post Dt - Line
11.35 Monetary Txns Log By GL Post Dt - Line
11.36 Payment Allocations Log By GL Post Dt - Line
11.37 Advance Posting Error Log Desc Line
11.38 Advance Posting Log Line
11.39 Excess Payments (Refund) Log Line
11.40 Payment Allocations Log Line
11.41 Payment History Line
11.42 Scheduled For Chargeoff Accounts Log Line
11.43 Scheduled For Termination Accounts Log Line
11.44 Trial Balance Line
11.45 Charge Off Accounts Log - Line
12. Producer
12.1 Producer Details tab
12.1.1 Producer Details tab Extensibility
12.1.2 Payment Details
12.1.3 Tracking Attributes
12.1.4 Contacts
12.1.5 Comments
12.1.6 Summary
12.1.7 Title Status Summary
12.2 Search Tab
13. Vendors
13.1 Vendors tab
13.1.1 Payment Details
13.1.2 Vendor Groups
13.1.3 Tracking Attributes
13.1.4 Comments
13.2 Assignment Allocation
13.2.1 Vendor Assignment Criteria
13.2.2 Vendor Assignment Allocation
13.3 Work Orders Tab
13.3.1 Services
13.3.2 Work Order History
13.3.3 Tracking Attributes
13.4 Follow-up Tab
13.4.1 Assigned Services
13.5 Invoices Tab
13.5.1 Auto Validate Invoice
13.5.2 Invoice Details sub tab
13.5.3 Accept/Reject Invoice details
13.5.4 Payment Schedules sub tab
13.5.5 Related Invoice/Work Order Details sub tab
13.5.6 Tracking Attributes sub tab
13.5.7 Business Rules
13.6 Search tab
14. Pending Event Actions
14.1 Introduction
15. Batch Transactions
15.1 Introduction
15.2 Advances
15.2.1 Advance Entry Tab
15.2.2 Advance Maintenance Tab
15.2.3 Search Tab
15.3 Payments
15.3.1 Lockbox Payments
15.3.2 ACH Payments
15.3.3 Bulk Upload of Payment Transactions
15.3.4 Manual Entry
15.3.5 Customer Based Payments
15.3.6 Payment Posting at Master Account Level
15.3.7 Payments Entry Tab
15.3.8 Payment Maintenance Tab
15.3.9 Outbound Customer Extracts To Payment Agencies Batch
15.3.10 Search Tab
15.4 Fees
15.4.1 Fees Tab
15.5 Search screen
16. Interface
16.1 Introduction
16.2 AP Transactions
16.3 GL Transactions
16.3.1 Company tab
16.3.2 Account tab
16.4 Account Conversion
16.4.1 Pending Account Creation
16.4.2 Conversion of Account screen
16.4.3 Applicants Sub Tab
16.4.4 Business sub tab
16.4.5 Decision Tab
16.4.6 Contract Tab
16.4.7 Collateral Tab
16.4.8 Account Details Tab
16.4.9 Account Details’ Sub Tabs
16.4.10 Comment Tab
16.4.11 Verification Tab
16.4.12 Search Tab
Appendix A: Transaction Parameters
A.1 Monetary Transactions
A.1.1 Late Charges
A.1.2 Nonsufficient Fund Fees
A.1.3 Repossession Expenses
A.1.4 Bankruptcy Expenses
A.1.5 Phone Pay Fees
A.1.6 Financed Insurances
A.1.7 Index/Margin Rates
A.1.8 Payoff Quotes
A.1.9 Account Paidoff
A.1.10 Account Charge Off
A.1.11 Account Closure
A.1.12 Advance (Principal) Balance
A.1.13 Interest
A.1.14 Interest Accrual
A.1.15 Active Military Duty
A.1.16 Due Date Change
A.1.17 Payment Refund Transaction
A.1.18 Extensions
A.1.19 Prepayment Penalty
A.1.20 Escrow Payment
A.1.21 Escrow balance refund
A.1.22 Pay Off Quote Fee
A.1.23 Nonperforming Accounts
A.1.24 Convert a Precomputed (PC) Line of credit into a Simple Interest (SI) Line of credit
A.1.25 Trading of Accounts - Monetary Transactions
A.1.26 Billing Cycle Change
A.1.27 Capitalization Maintenance
A.1.28 Cycle Based Late Fee Adjustment / Waiver
A.1.29 Fee Consolidation Maintenance
A.2 Nonmonetary Transactions
A.2.1 Customer/Business Name Maintenance
A.2.2 Customer Details Maintenance
A.2.3 Skipped Customers/Business
A.2.4 Mark Customer as Deceased
A.2.5 Privacy Opt-Out Indicator
A.2.6 Customer/Business Correspondence (stopping)
A.2.7 Financed Insurance (modifying)
A.2.8 ACH Maintenance
A.2.9 Stop an ACH
A.2.10 Statement Reprinting (batch only)
A.2.11 Add ACH Bank
A.2.12 Post Dated Checks
A.2.13 Coupon Book Maintenance (batch only)
A.2.14 Extended Service Contract (ESC)
A.2.15 Insurance Maintenance
A.2.16 Escrow Information and Maintenance
A.2.17 Escrow Analysis Disbursements
A.2.18 Insurance Payment Maintenance
A.2.19 Adjust Dealer Compensation
A.2.20 Add / Modify Account Contact References
A.2.21 Account Statement Preference Mode
A.2.22 Cure Letter Date Maintenance
A.2.23 Customer Credit Limit Transactions
A.2.24 Add Existing Customer to Account
A.2.25 Add/Update Business Customer Details
A.2.26 Rescission Transaction to Void Account
A.2.27 Add Asset to Account
A.2.28 Customer / Business Credit Score Update
A.2.29 Master Account Maintenance
A.2.30 Master Account - Statement Consolidation Indicator Maintenance
A.2.31 Add Existing Business to Account
A.2.32 Add Business Phone Details
A.2.33 Customer/Business Address Confirmation
A.2.34 Trading of Accounts - Non-Monetary Transactions
A.2.35 Bankruptcy Reporting Indicator
A.2.36 Collateral Maintenance
A.2.37 Account Contract Maintenance
A.2.38 Account Payment Mode Maintenance
A.2.39 Add Balance to Account
A.2.40 Linked Account Maintenance
A.2.41 Mock Statement Maintenance
A.2.42 Skip Credit Bureau Reporting Maintenance
A.2.43 Repossession Maintenance
A.2.44 Stop Correspondence at Account Level
A.2.45 Consolidated Payoff Quote
A.2.46 Add New Customer
A.2.47 Add/Update customer Address
A.2.48 Agreement Number Maintenance
A.2.49 Sale Order Number Maintenance
A.3 Processing SCRA
A.3.1 Setting up Interest Rate for SCRA
A.4 Black Book Interface
Appendix B: Payment Amount Conversions
Appendix C: Generic Recovery Interface (GRI)
C.1 Introduction
C.1.1 Pre-requisites
C.2 Create Case
C.3 Update Case
C.4 Case Comments
C.5 Hold Case
C.6 Reopen Case
C.7 Reassign Case
C.8 Close Case
C.9 Case Updates Received via FireHose WebService
C.10 Case Repossession
C.11 Case Invoice
Appendix D: Trading of Accounts
D.1 Introduction
D.2 Prerequisites
D.3 Trading of Accounts Workflow
D.3.1 Equity Calculation
D.3.2 Trading of Timeshare
D.3.3 Error Rectification
D.3.4 Trade Reversal/Rescission and Charge-off of Account
D.4 Trade Details Report
D.5 Assumptions